Customer experience is one of those things that you don’t really notice until it’s done soo right. A thought out customer experience strategy can be the difference between your business being okay and people coming to you because it’s convenient, OR being amazing, people coming back time and time again, and referring you left and […]

“By 2017, millennials will have more buying power than any other generation. But so far, they’re not spending like their parents did.” Your new customers have completely different needs, wants, desires… are you prepared for #generationnext?? We’d love to know what kinds of things you are doing to capture the millennial audience! Start the conversation […]

This fantastic info-graphic comes from Tammy Lam of Intuit. It compares the process of romance to that of gaining and keeping a customer. It’s clever and chocked full of helpful insights we know you can use like “88% of customers indicate that quality is a main factor in their decision to stay loyal to a brand.”

Dear Expert: I noticed that when we post an event on social media after a couple days it goes to the bottom of the page — will posting more frequently help it show up more? Sincerely, #PostingProblems

Ever wonder what it’s like to not have a home to call your own? Do you know anyone who has experienced homelessness or is currently trying to survive without shelter? In 1943, Abraham Maslow created his “Theory of Human Motivation,” which describes the stages of growth in humans. Directly following the need for food and […]